Whether you have questions about using BillDecoder, need help understanding your bill, or want guidance on your next upload, our team is ready to assist.

Customer Support

[email protected]

Send us a message anytime. We respond promptly and with care.

Mailing Address

2810 N Church St #488173
Wilmington, Delaware 19802

You may use this address for official correspondence or mailed documents (please do not mail original medical bills—digital copies only for security).

Business & Partnership Inquiries

BillDecoder partners with organizations that share our mission to improve healthcare transparency and empower consumers. If you’re an employer, benefits provider, broker, nonprofit, or health-focused organization seeking to offer medical-bill clarity to your members, we’d love to connect.

Our HIPAA-aligned, AI-powered platform can support:

Employee benefit programs

Financial wellness initiatives

Healthcare navigation support

Patient education offerings

Community health organizations

Member-services teams looking to reduce call volume

For all B2B inquiries: